Privacy Policy

1. Introduction

SIGNITIVE SRL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website signitive.io and use our services.

This policy complies with the General Data Protection Regulation (GDPR) and Romanian data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact forms
• Subscribe to our newsletter
• Request quotes or services
• Engage with our customer support

This information may include: name, email address, phone number, company name, and project details.

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website through:

• Google Analytics: We use Google Analytics to collect information about your use of our website, including IP address, browser type, pages visited, and time spent on pages.
• Facebook Pixel: We use Facebook Pixel to track conversions and optimize our advertising campaigns.
• Cookies: We use cookies and similar tracking technologies. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and provide customer support
• To send you newsletters and marketing communications (with your consent)
• To improve our website and services
• To analyze website usage and optimize user experience
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide services you have requested
• Legitimate Interest: For website analytics and business operations
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers (Google Analytics, Facebook) who assist us in operating our website and conducting business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. International Data Transfers

Some of our service providers (Google, Facebook) may transfer your data outside the European Economic Area (EEA). These transfers are protected by appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Privacy Shield certification (where applicable)

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Contact inquiries: 3 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Analytics data: 26 months (Google Analytics default)
• Legal obligations: As required by Romanian law

8. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at legal@signitive.io. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookie Policy.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe we have not complied with data protection laws.